TigerClub Privacy Policy — How seriously we take the protection of your data

1. Introduction

TigerClub is a licensed online betting and gaming platform in Bangladesh. We believe your personal data belongs to you — we only collect what is strictly necessary to provide our services. It is TigerClub's policy not to request or retain any information beyond that.

This Privacy Policy explains what information TigerClub collects, why it is collected, how it is stored, and under what circumstances it may be shared with third parties. Member rights and the data deletion process are also covered in detail.

TigerClub adheres to international data protection standards, verified through regular third-party security audits. The security of your data matters more to us than commercial gain.

2. What Information We Collect

TigerClub collects information in several ways — directly from you, automatically during your use of the platform, and as required for payment processing.

We never store your password, bank PIN, or full payment card number. This information is used in encrypted form only at the time of a transaction and is never stored on TigerClub's servers under any circumstances.

3. How and Why Your Information Is Used

TigerClub uses your data only for defined purposes. No information is ever used beyond its intended purpose — this is a core principle we uphold.

• Service Delivery: Account management, processing deposits and withdrawals, and confirming betting transactions.
• Identity Verification: Age and identity verification through the KYC process — essential for preventing money laundering and fraud.
• Security: Detecting suspicious logins, unusual transactions, or attempted fraud.
• Support: To help our customer service team resolve your issues effectively.
• Personalisation: Recommending offers and games tailored to your preferences.
• Legal Compliance: Meeting regulatory requirements and complying with international gaming laws.
• Marketing: Keeping you informed about relevant offers and promotions, with your consent.

You can opt out of marketing communications at any time — just go to Account Settings and update your notification preferences. Please note that transactional notifications will still be sent even after opting out.

4. Data Sharing Policy

TigerClub does not sell or share your personal data with third parties — this is a firm and unchanging policy. That said, there are specific circumstances where limited information may need to be shared.

• Payment Service Provider: Only the information necessary to process a transaction is shared with bKash, Nagad, Rocket, or your bank.
• Technology Partners: Technology service providers process limited data to keep the platform running — all under strict confidentiality agreements.
• Law Enforcement: Information may be disclosed when required by a legitimate legal claim or court order.
• Regulatory Authority: Required information is provided to the gaming licensing authority during routine audits.
• Fraud Prevention: Limited data shared under industry-wide data-sharing agreements to prevent financial crime.

Every third-party service provider is contractually bound to meet TigerClub's privacy standards. If any provider breaches this agreement, TigerClub will immediately terminate the relationship and notify all affected members.

5. Security Measures

TigerClub protects your data using industry-standard security technology. Multiple layers of protection are in place at every level — if one layer is breached, the next remains active.

• SSL/TLS Encryption: All data transmitted between your browser and TigerClub servers is protected with 256-bit encryption — the same technology used in banking systems.
• Two-Factor Authentication (2FA): Mobile OTP verification is required when logging into your account or making large withdrawals.
• Encrypted Database: All personal data stored on our servers is held in encrypted form — it cannot be read directly.
• Suspicious Activity Detector: Our automated systems detect unusual login patterns or transactions and take immediate action.
• Regular Security Audits: Independent third parties conduct regular audits of TigerClub's systems to identify and address vulnerabilities.
• Firewall & DDoS Protection: Industry-grade firewalls are active at all times to protect the platform against attacks.

That said, your own cybersecurity is still your responsibility — use a strong password, never share it with anyone, and report anything suspicious to the TigerClub support team right away.

6. Cookie Policy

Cookies are small text files stored in your browser. TigerClub uses cookies to ensure the platform functions properly and to improve your experience. Below is a detailed breakdown of the different types of cookies we use.

You can delete or block specific cookies at any time through your browser settings. However, disabling essential cookies may cause certain features on TigerClub to stop working.

7. Data Retention

TigerClub does not retain data longer than necessary. Retention periods vary by data type, depending on legal obligations and operational needs.

• Account Information: For the duration of the active account and 5 years after closure — in compliance with international financial crime regulations.
• Transaction Records: 7 years — for tax and legal compliance.
• KYC Documents: 5 years after account closure.
• Customer Support Chat: 2 years — for quality assurance and dispute resolution.
• Marketing Information: Deleted immediately upon opt-out.
• Website Logs: 90 days.

Once the retention period expires, your data is securely deleted or anonymised so that it can no longer be linked to any individual.

8. Your Data Rights

Every TigerClub member has specific rights over their personal data. To exercise these rights, email support@tigerclub.my or reach us via live chat.

9. Protection of Minors' Data

TigerClub strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect information from minors. If a minor has inadvertently created an account, TigerClub will immediately close it and delete all associated data upon becoming aware.

If you discover that your child has created an account on TigerClub, please contact us at support@tigerclub.my — we will take immediate action. We take our responsibility to protect families and communities very seriously.

10. Privacy Policy Updates

TigerClub updates this policy in line with changes in technology, law, or business operations. Members will be notified of any significant changes via email or an in-platform notification before they take effect.

The "Last Updated" date at the top of this page always reflects the most recent changes. Continuing to use the platform after a policy update constitutes acceptance of the revised policy. If you do not agree with any changes, you have the option to close your account.

11. Contact & Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please contact TigerClub through the following: