TigerClub FAQ — All your questions answered here

Forgotten your password? No need to worry — TigerClub offers two simple ways to recover your account.

Method 1 — Via Email:

Method 2 — Via Mobile OTP: On the login page, click the "Mobile OTP" tab. A 6-digit code will be sent to your registered number — enter it to go straight to your dashboard. You can then set a new password from Settings.

If you no longer have access to either your email or mobile number, send a photo of your national ID to support@tigerclub.my to verify your identity — the support team will respond within 24 hours.

Yes, TigerClub's website is fully mobile-friendly. Whether you're on Android or iOS, simply open tigerclub.my in your smartphone browser — Chrome, Safari, or Firefox — and enjoy all features without downloading a separate app.

What you can do on the mobile browser:

• Live Sports Betting & Live Casino — all sections are active
• Deposits & withdrawals via bKash / Nagad / Rocket
• Claim bonuses, view history, and update settings
• Live scores & match streams (where available)

For a better experience, add TigerClub's website to your phone's home screen — it opens full-screen and feels much like a native app. On Chrome: browser menu → "Add to Home Screen". On Safari: Share button → "Add to Home Screen".

For the best performance, use the latest version of Chrome or Safari and clear your cache occasionally.

KYC (Know Your Customer) verification is a mandatory requirement under TigerClub's international license. It only needs to be done once — typically before your first major withdrawal (usually ৳5,000 or more).

Required documents:

• Proof of identity (one of the following): National ID Card (NID), Passport, or Driving License
• Selfie: A selfie photo holding your ID document
• Proof of address (if required): Utility bill or bank statement — issued within the last 3 months

How to apply:

Once verification is complete, you'll receive a confirmation email and your withdrawal limit will be increased. KYC only needs to be completed once.

TigerClub regularly offers free spins, daily login bonuses, and cashback for existing members. Claiming them only takes a few simple steps.

Daily sign-in bonus: Logging into TigerClub every day automatically adds a "Daily Login Reward" to your account. Log in for 7 consecutive days and the bonus increases with each day — from ৳50 on day 1 up to ৳500 on day 7 (offers may vary over time).

Free Spins:

• When you deposit on eligible slots games, free spins are credited directly to your bonus tab.
• Go to the Promotions page to view active offers and click the "Claim" button.
• Free spins typically expire within 48–72 hours — any unused spins are forfeited once the period ends.

Important: Winnings from bonuses are subject to wagering requirements before withdrawal (typically 15x–30x). Each bonus's terms are clearly listed in the bonus tab — take a moment to read them before claiming.

TigerClub uses multiple layers of technology to protect members' data and money.

Data Security:

• 256-Bit SSL Encryption: All data transmitted between you and TigerClub's servers is protected with bank-grade encryption.
• Never sold to third parties: TigerClub never sells members' personal information to advertisers or third parties — this is legally guaranteed in our Privacy Policy.
• Two-factor authentication (2FA): Even if someone has your password, they cannot access your account if mobile OTP is enabled.

Fund Security:

• Member funds are held in accounts completely separate from the company's operating funds (Segregated Funds).
• KYC verification is required for withdrawals — so no one else can access your funds.
• Automatic alerts are sent for unusual transactions or logins from unrecognised locations.

If you notice anything suspicious related to account security, report it to support@tigerclub.my immediately.

Yes, TigerClub's Live Casino features real human dealers broadcast live on camera — it's a much more thrilling experience than regular slots because it genuinely feels like you're sitting at a real table.

How to Get Started:

Minimum Bet: Most live tables start from ৳100. High-roller tables have higher betting limits.

Requirements: A stable internet connection is recommended for good video quality (minimum 4 Mbps). Mobile data works too, but Wi-Fi gives you the best experience.

Live scores and match statistics are available directly on the betting page at TigerClub — no need to open a separate tab or site.

Live Score: Click on any live match in the Sports Betting section to get real-time scores, wickets, overs, and ball-by-ball updates. This feature is available for cricket, football, tennis, and basketball.

Live Stream: Video streaming is available for selected matches — look for a camera icon next to the match and click it. To watch a stream:

• You must be logged in to your TigerClub account.
• Your account must have a positive balance (minimum ৳100).
• For some matches, streaming is only available when you have an active bet placed.

Using live betting and streaming together works best — you can watch the match unfold and make instant decisions based on the action. Live scores and streams are also available on mobile, though a stable network connection is recommended.